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What is a cookie?

A cookie is a text file which is downloaded to your device when you visit a website. A cookie makes it possible for a website to recognise your device and gather information about the pages and features visited. It also helps maintain your choices when navigating on our site or returning to it later.

In this policy, the term “cookie” refers to a number of different tracking technologies such as pixel tags (transparent graphic images placed on a web page or in an email which indicates that a page or email has been viewed), mobile device identifiers, and web storage used in desktop software or mobile devices.

Some of the cookies we use will need your permission, by way of ‘Consent’, to allow us to do this. Other cookies, (usually session cookies) are essential, and do not require your Consent. However, regardless of whether we need your Consent or not, we will inform you if we are using them, by including information within this Cookie Policy. Cookies, and any similar technologies change over time, so please refer to this Cookie Policy at regular intervals to ensure you remain aware of how we use them.

There are several different types of cookie used for different purposes. Some of these are for our benefit, to help us improve our website and improving the user experience. Others are to ensure security and help prevent fraud, and are strictly necessary to provide the requested by you. Other types of cookie are more aligned to your preferences, such as what we think you might like to see in terms of adverts.

Cookies allow us to distinguish you from other users of the website. We understand that everyone is unique and has different preferences. By using cookies, we can tailor the adverts that you see, and we can understand the webpages you may be most interested in so your browsing experience is better for you. We can give you more choices when using cookies, such as saving your username so you do not have to type this in every time you log into your account.

When we place a cookie on your device, it is retrieved by the website that placed that it there in the first place, or any other website, which may use that specific cookie.

How we use cookies

In Visionable’s digital channels, domains, and apps, we use cookies for several reasons related to functionality, analysis, and marketing. They help us to give you a good experience as you browse our site and to provide you with relevant content and marketing. Some of these cookies are essential for the functionality of the site, while others are used to enhance usability and your experience. We use the following types of cookies:

Essential Cookies – are for the essential functions of our website, such as ensuring the security of the webpage you are visiting and enabling functionality that allows you to move around and use the website, including storing items in your shopping basket.

Analytical and Performance Cookies
‘Performance Cookies’ monitor how many people visit the website, how long people spend viewing the website, and which pages are visited for the longest period. We use this information to maintain, operate, and improve our websites and apps. We may also obtain information from our email communication including whether you opened or forwarded a newsletter or clicked on any of its content. This information tells us about our email communications’ effectiveness and helps us ensure that we are delivering information to you  that you find interesting

This is not an exhaustive list, but an indication of the purposes of Performance Cookies.

Analytical Cookies then analyse this activity further. We use the following analytical and performance cookies

Google Analytics – to check how many people visited the site, the pages they visited, time spent on page and tracking any digital campaigns

ZOHO Analytics – to check how many people visited the site, the pages they visited, time spent on page and tracking any digital campaigns

What are functional cookies?

These are cookies that can remember who you are, and your preferences that you have chosen, for example, language and appearance of the webpage, which may depend on the browser you are using. We use them to operate certain functions of the websites and apps in line with the choices you make such as remembering your settings, and ensuring your site’s pages look consistent

We use the following functional cookies:

Zoho Sales IQ – To assist visitors on the website though webchat, directing them in specific directions

Zoho CRM To collect your information and store for our Sales team to reach out when needed.

Zoho Recruit – for our careers pages and our recruitment process

Zoho Desk – to administer our IT support services to clients

ChatBot to provide online support from IT support or our Sales team

VimeoWe embed videos from our official Vimeo channel using Vimeo’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the video player, but Vimeo will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.

Marketing and Advertising Cookies

These Cookies are used to provide marketing and specific tailored adverts to you. We do not use your health data for the purpose of serving you with advertising

Cookies for these purposes, can be set by Utility Visionable and are called ‘First Party Cookies’ and operate on our own website only. 
We also use ‘Third Party Cookies’, which are used by any other websites, to target adverts to you, both on our website, and on others.

We use the following third- party cookies

Google Ads – for search engine optimisation.


What type of data do cookies contain?

This list is not an exhaustive list, and the type of data will depend on specific websites, and the purpose of the Cookie:

Websites you visited and browsing history

The type of device you are using

Software and hardware on your device

A unique id

A session Id

A session start and end time

Specific pages you have looked at

Date you visited the website

Expiry data of the cookie

Passwords and user name

Your preferences

IP address

How do I change my cookie settings?

You can change your cookie preferences at any time by clicking on Terms of use or contacting us at You can then adjust the available sliders to ‘On’ or ‘Off’, then clicking ‘Save and close’. You may need to refresh your page for your settings to take effect.

Alternatively, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set

visit or

See further details on the websites of the main browsers:

Google Analytics across all websites, visit


Mozilla Firefox:

Internet Explorer:

Please note that if you choose a setting in your browser that blocks all cookies, you may not be able to access all or part of our website.

How do I withdraw consent?

You are able to withdraw your consent to cookie previously agreed at any time by

amending your browser settings and change the Cookie choices you have made

You may need to remove the persistent cookie text files that have an expiry date in the future

Deselect or reselect alternative choices, with tick boxes, where those options exist.

Personal data

To the extent we collect or otherwise process personal data in the context of this cookie policy, such information will be used as described in our privacy notice link. The privacy policy also contains information on Visionable that is responsible for processing your personal data, information about your rights and how to exercise them, and other relevant information regarding our processing of your information.

Changes to this Policy

If we make material changes to this Policy, we will provide you with clear notice e.g. by displaying a prominent notice on our websites, within our apps or by sending you an email.


Contact us at if you have any questions about this cookie policy.

This Policy applies from June 2020.