What is a cookie?
A cookie is a text file which is downloaded to your device when you visit a website. A cookie makes it possible for a website to recognise your device and gather information about the pages and features visited. It also helps maintain your choices when navigating on our site or returning to it later.
In this policy, the term “cookie” refers to a number of different tracking technologies such as pixel tags (transparent graphic images placed on a web page or in an email which indicates that a page or email has been viewed), mobile device identifiers, and web storage used in desktop software or mobile devices.
There are several different types of cookie used for different purposes. Some of these are for our benefit, to help us improve our website and improving the user experience. Others are to ensure security and help prevent fraud, and are strictly necessary to provide the requested by you. Other types of cookie are more aligned to your preferences, such as what we think you might like to see in terms of adverts.
Cookies allow us to distinguish you from other users of the website. We understand that everyone is unique and has different preferences. By using cookies, we can tailor the adverts that you see, and we can understand the webpages you may be most interested in so your browsing experience is better for you. We can give you more choices when using cookies, such as saving your username so you do not have to type this in every time you log into your account.
When we place a cookie on your device, it is retrieved by the website that placed that it there in the first place, or any other website, which may use that specific cookie.
Essential Cookies – are for the essential functions of our website, such as ensuring the security of the webpage you are visiting and enabling functionality that allows you to move around and use the website, including storing items in your shopping basket.
Analytical and Performance Cookies
‘Performance Cookies’ monitor how many people visit the website, how long people spend viewing the website, and which pages are visited for the longest period. We use this information to maintain, operate, and improve our websites and apps. We may also obtain information from our email communication including whether you opened or forwarded a newsletter or clicked on any of its content. This information tells us about our email communications’ effectiveness and helps us ensure that we are delivering information to you that you find interesting
This is not an exhaustive list, but an indication of the purposes of Performance Cookies.
Analytical Cookies then analyse this activity further. We use the following analytical and performance cookies
Google Analytics – to check how many people visited the site, the pages they visited, time spent on page and tracking any digital campaigns
ZOHO Analytics – to check how many people visited the site, the pages they visited, time spent on page and tracking any digital campaigns
What are functional cookies?
These are cookies that can remember who you are, and your preferences that you have chosen, for example, language and appearance of the webpage, which may depend on the browser you are using. We use them to operate certain functions of the websites and apps in line with the choices you make such as remembering your settings, and ensuring your site’s pages look consistent
We use the following functional cookies:
Zoho Sales IQ – To assist visitors on the website though webchat, directing them in specific directions
Zoho CRM – To collect your information and store for our Sales team to reach out when needed.
Zoho Recruit – for our careers pages and our recruitment process
Zoho Desk – to administer our IT support services to clients
ChatBot – to provide online support from IT support or our Sales team
Vimeo – We embed videos from our official Vimeo channel using Vimeo’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the video player, but Vimeo will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.
Marketing and Advertising Cookies
These Cookies are used to provide marketing and specific tailored adverts to you. We do not use your health data for the purpose of serving you with advertising
Cookies for these purposes, can be set by Utility Visionable and are called ‘First Party Cookies’ and operate on our own website only.
We also use ‘Third Party Cookies’, which are used by any other websites, to target adverts to you, both on our website, and on others.
We use the following third- party cookies
Google Ads – for search engine optimisation.
What type of data do cookies contain?
This list is not an exhaustive list, and the type of data will depend on specific websites, and the purpose of the Cookie:
Websites you visited and browsing history
The type of device you are using
Software and hardware on your device
A unique id
A session Id
A session start and end time
Specific pages you have looked at
Date you visited the website
Expiry data of the cookie
Passwords and user name
How do I change my cookie settings?
Alternatively, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set
visit www.aboutcookies.org or www.allaboutcookies.org.
See further details on the websites of the main browsers:
Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
Mozilla Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
Internet Explorer: https://support.microsoft.com/en-us/help/260971/description-of-cookie
Please note that if you choose a setting in your browser that blocks all cookies, you may not be able to access all or part of our website.
How do I withdraw consent?
You are able to withdraw your consent to cookie previously agreed at any time by
amending your browser settings and change the Cookie choices you have made
You may need to remove the persistent cookie text files that have an expiry date in the future
Deselect or reselect alternative choices, with tick boxes, where those options exist.
Changes to this Policy
If we make material changes to this Policy, we will provide you with clear notice e.g. by displaying a prominent notice on our websites, within our apps or by sending you an email.
This Policy applies from June 2020.